Shipping & Delivery
To which countries do you ship? – To most countries in Europe and to the United States. (European countries include the UK, Germany, France, Italy, Spain, Holland, Belgium, Norway, Denmark, Finland, Greece, Poland, Estonia)
How much is the shipping? – If the value of your purchase is €59 / £49 / $59 (depending on your currency) or less, you will be charged a shipping fee of €5 / £5 / $5. If the value of your order is more than €59 / £49 / $59, normal economy shipping is included. If you choose express delivery, you will always be charged a shipping fee of €25 / £20 / $25 regardless of order value.
What is the expected delivery time? – Normally within 3-7 business days from the order date. Sometimes it may take 1-2 days longer due to delays at the shipping company or if the workload at our warehouse is unusually high. If you choose express delivery, delivery is normally within 1-3 business days from order date.
How is my parcel sent? – We use different shipping companies, depending on the size of your order and where you live. Once you have selected your products and proceeded to checkout, you can see the shipping company that will be transporting your parcel. If you choose express delivery, your order will be delivered with UPS Express.
What happens if I fail to collect my package? – If products are returned to us because you failed to pick up your package, we charge a €35 / £35 / $35 / Nok 350 / Dkk 350 fee. This covers shipping to and from you, as well as handling and restocking of products.