Returns & Claims
Can i return my order? – Yes, you have the right to return our products for 30 days. Contact us within that time and we will help you.
How do i return my order? – Please note that the return must be sent back to Sweden. Contact us at firstname.lastname@example.org and we will send you instructions. You are responsible for postage and shipping costs. Your return package must be well-protected and the products must be in the same condition as when you received them.
Is there a fee for returns? – Yes, a fee of 5 Euro / £ 5 / $ 5 / 50 Kronor (depending on your currency) will be deducted from your refund.
How do i exchange products? – If you exchange one or more products it will be handled in the same way as when returning an order and is therefore subject to the fee mentioned above. To exchange a product you must after returning the first order, make a completely new order.
If a product is damaged or incorrect, what should i do? – In the event that you receive a defective or incorrect item, we want to make it right as soon as possible. Please email the following information to email@example.com
• Email address that you used when placing the order
• Order number
• Customer name
• Product number
• Photos of damaged or incorrect item and packaging
Our customer service team will then get back to you shortly.
When will i be refunded? – We make every effort to issue your refund as soon as possible, at the latest within 14 days. Please note that we must have received your order return before we can issue a refund.
How do i receive my refund? – If you paid for your order with a card, your refund will be issued back to the same card. If you paid via PayPal, we refer you to them for more information. Did you place your order during a campaign period or with a discount code? When we receive your return, your order total will be recalculated. If the terms of the campaign or discount aren’t met, we will deduct the discount from your refund.